Managed Services

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DigiFX’s Managed Services encompass all of the functions of an internal IT department. We offer a local and remote help desk, IT project planning and deployment, server maintenance and management, and overall strategic planning so that we can keep your systems running smoothly.

All of our Managed Service offering include:

  • Proactive Infrastructure Maintenance
  • Reactive Support
  • Health Monitoring and Reporting
  • Third Party Vendor Sourcing and Management
  • Server Management
  • IT Life-cycle Management
  • Budgeting Assistance
  • Regularly Scheduled Onsite Technicians
  • and much more.

Remote Support
Long gone are the days when your employees would be sitting around twiddling their thumbs while they waited for IT to get to their desk to help. Our remote management software allows us to connect to your users’ computers the moment they call for help so that we can get them back to work faster.

Onsite Support
While nearly all incidents can be resolved remotely, sometimes you just need a body in the room to fix a technical issue, consult or offer a friendly face. All of our Managed Service customers enjoy having a technical customer service specialist visit their offices on a set schedule. During our visits to your offices, we engage your staff to find problem areas or improvements. We also address technical concerns while onsite that may not be easily address while remotely supporting your team.

IT Management
What many of our customers appreciate the most about the services we provide is the management aspect. We take the time to schedule planning and improvement meetings, offer annual recommendation reports and budgeting assistance. We also take care of all IT related vendor interactions and management, whether it be for Printers, VoIP systems or data centers, We do IT for you.

Mobile Device Management
With so many dedicated field staff and salespeople on the road, it can be difficult to ensure that your team has the technical support they need when they need it, and across all of their mobile devices. Keeping fully functional devices helps prevent data leakage and increases productivity, and we are able to support all mobile devices including smartphones, tablets, and laptops.

Please contact us for more information on our managed service offerings!

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